Privacy Policy
Last updated: February 3, 2026
1. Introduction
AI Touchstone, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI receptionist services and website at aitouchstone.com.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, and password. If you sign in with Google, we receive your name and email from your Google account.
Business Information
To configure your AI receptionist, we collect your business name, phone number, address, business hours, services offered, and frequently asked questions.
Call Data
When calls are handled by your AI receptionist, we process caller phone numbers, call duration, conversation transcripts, and appointment bookings. Calls may be recorded for quality assurance and service delivery.
Payment Information
Payment processing is handled by Stripe. We do not store your full credit card numbers. Stripe's privacy policy applies to payment data.
3. How We Use Your Information
- To provide and maintain our AI receptionist service
- To process your calls and book appointments
- To send you service-related communications
- To process payments and billing
- To improve our services and develop new features
- To comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Twilio (phone services), OpenAI (AI processing), Stripe (payments), and cloud hosting providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain your account data while your account is active. Call recordings and transcripts are retained for 90 days unless you request earlier deletion. You may request deletion of your data at any time by contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security assessments.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
8. Cookies
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by email or through our website.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
AI Touchstone, LLC
Email: privacy@aitouchstone.com
Website: https://aitouchstone.com